Terms and conditions



The general terms and conditions will apply to all sales of goods and services by Redis Co. S.R.L., by means of virtual shop www.redis.ro, to The Buyer and can be amended only with the express agreement of both parties,

Thereby, the following terms will mean:

The Buyer – the person, firm, company of other legal entity that places an Order.

The Seller – Redis Co. trading company, having its registered office in Buftea, 2 Industriei Street, Ilfov County, postal code 070000, registration number at The Trade Register: J23/1867/2002, CIF (Fiscal Identification Code): RO 6640548.

Goods and Services – any product or service, including the documents and services mentioned in Order, following to be delivered by The Seller to The Buyer.

Order – an electronic document that intervenes as a form of communication between The Seller and The Buyer and by means of which The Seller agrees to deliver The Goods and Services to The Buyer and The Buyer agrees to receive The Goods and Services and to make the payment for these.

Contract – an Order confirmed by The Seller.

Intellectual property rights (hereinafter called DPI) – all non-material rights such as know-how, copyright and copyrights in kind, database rights, designing rights, pattern rights, patents, trademarks and recordings of field names for any element from those above-mentioned.

Specifications – all specifications and/or descriptions of Goods and Services as they are specified in Order.



By launching an electronic of telephone order on the websites previously mentioned, The Buyer agrees with the form of communication (telephone or e-mail) by means of which The Seller carries on its operations.

An Order consists of the following documents, in order of their importance:

a. Order (together with clear mentions regarding the delivery and invoicing data) and its specific conditions.

b. The Buyer Specifications (where the case may be).

c. Terms and conditions.

If The Seller confirms the order, this thing will imply a full acknowledgement of The Order terms. The acknowledgement of order by The Seller is considered finalized when a verbal (telephone) or electronic (e-mail) confirmation from The Seller to The Buyer exists, without being needed a acknowledgement of receipt from him. The Seller does not consider at any moment an unconfirmed order as having the value of a Contract.

The present Contract becomes effective at The Order confirmation by The Seller. The confirmation is made via telephone of electronic (e-mail). The general terms and conditions of sale will lie at the basis of The Contract thereby concluded, in addition to it being The Warranty Certificate issued by The Seller or by one of its suppliers.



a. The Seller will use its professional and technical knowledge in order to reach the result stipulated in The Order and it will deliver The Goods and Services that fulfill The Buyer’s requirements, need and specifications.

b. Data presented on The Seller website have informative character and can be amended by The Seller without a previous annunciation. Also, from reasons related to space and coherence of information structure, the products descriptions may be incomplete but The Seller makes efforts to present the most relevant information for the product to be used within the parameters for which it had been purchased.

c. Communication with the shop – can be made by the interaction with it or by communication at the addresses mentioned in “contact” section. The Seller has the freedom to manage the information received without being obliged to bring justifications for this.



The Seller may assign and/or subcontract a third party for services related to orders redeem, The Buyer information, net being necessary its agreement. The Seller will be always responsible to The Buyer for all contractual obligations.



The Buyer understands the intellectual property right and will not reveal to a third part or will not make public (on the internet or media) any information received from The Seller.

Also, the site name as well as graphic signs are trademarks registered in Redis Co. S.R.L. property and they cannot be processed, copied of used with the written consent of their owner.



All documents and information of any kind delivered by The Buyer to The Seller will remain The Seller’s property. They may be used only for the contract execution and may be made known only with The Seller’s written consent and after the acquirement of a confidentiality engagement from the party that receives them.

Any public statement, promotion, press release or any kind of disclosure to third parties will not be made by The Buyer regarding the order without the preliminary consent of The Seller.

Redis Co. messages are transmitted by means of e-mail. Thereby, the information confidentiality and security is provided. Customers data can not be used or delivered to other parties.



If the time of delivery and/or starting of Order cannot be observed, The Seller is obliged to announce The Buyer about the estimated time of order completion. When permitted by law, The Buyer will be entitled to claim addition compensations from The Seller in case of total or partial non-fulfillment of Contract execution by the seller in accordance with the established terms. If The Seller receives incorrect information related to products invoicing or delivery, a new time for order fulfillment will be decided, this period being within 3 working days.



The price, method of payment and tern of payment are specified in Order.



a. Delivery

The Seller is obliged to dispatch The Goods and Services by parcel post or door-to-door delivery system to The Buyer.

b. Transport – Packing

Besides the case in which The Seller and Buyer agree otherwise, The Seller discharges from the risks and responsibilities associated with The Goods and Services at the moment of their transfer to post or to internal courier company wherewith The Seller collaborates or Buyer representative. The Seller will provide adequate packing of Goods and Services and will provide the transmission of accompanying documents.

The Seller will deliver The Goods and Services on the territory of Romania and abroad.



Acceptance will be made when The Goods and Services comply with the technical specifications mentioned in Order. If The Buyer discovers that the delivered Products or Services do not comply with the specifications, than The Seller will bring to conformity The Products and Services. Also, The Buyer is entitled to return the products within 10 days is he is not satisfied by one quality of the product.



All products sold by the website www.redis.ro benefits of warrantee conditions according to legislation in force.



The property on Goods and Services will be transferred at the moment of payment making on the part of The Buyer in the location indicated in order (understanding by delivery – signing for delivery of the transport document provided by courier or signing for delivery of fiscal invoice in case of deliveries executed by The Seller personnel). In case of post or courier delivery, these companies are not authorized by The Seller to allow The Buyer to open the packages before signing for delivery but also subsequent of signing for delivery payment of eventual counter-value for Goods and Services.



The Seller cannot be responsible for any kind of damages that The Buyer of any third party may suffer as a result of fulfillment by the Seller of any liabilities according to The Order or for damages that result from the usage of Goods and Services after delivery and especially for product loss.

The Seller will be responsible if its sub-contractors and/or partners of any kind involved in The Order execution do not observe any contractual obligations.



No party will be liable for the non-execution of its contractual obligations if such a non-execution dues to a force majeure event. Force majeure is the non-predictable event, beyond the parties control and which cannot be avoided.



The present contract is subject to Romanian law. Eventual disputes appeared between the organizer and participants to the campaign will be settled amicably or, if this thing will not be possible, the disputes will be settled by Romanian competent law courts.



The contract parties will be considered independent contractors and any party is not entitled or authorized to assume or create any obligation in the prejudice of the other. The terms and conditions from this contract replace other previous written or verbal agreements between the mentioned Parties regarding to the subject-matter of the present Contract and they cannot be amended or changed only by written agreement signed by both parties.






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