Frequently Asked Questions

How do I order?

The moment you have finished adding all the products you wish into the shopping cart press the button Place Order (you must first be logged on) and the order will be honored in 3 to 5 working days.

How do I choose my supplements?

You can navigate on the site and decide which are the products you need. You have to add in the shopping cart the products you wish to purchase using the Add to cart option next to each product.

How do I pay?

The payment of the purchased products is done at the Post Office, the moment you collect your order. Redis.ro can deliver packages in 24 hours after the order placement. The package will be sent to the address you have filled in on the site at registration. The delivery taxes are included in the price.

I still don't understand. What do I do?

If you still did not understand how could you order and receive our products, and the FAQ section was not clear enough, please call one of our operators to receive additional information. The numbers you can call are: 021/300.75.46, 0722.244.783, 0744.632.294 si 0788.571.181.

Can I place an order other than trough web site of Redis?

Yes, you can also order by phone or through a written letter. Also, you can send your order through an e-mail at [email protected] In the e-mail you should mention all the products you wish to buy, the flavors, and quantities and also the complete address for delivery.

What happens if I don't pay at receiving the package?

In case you do not pay for the package you have ordered the information goes to our data base. If you do not pay for your package twice the same year we will not honor any of your further orders from Redis.ro.

How many days will take for the package from Redis.ro to get to me?

The moment you place your order, one of our operators will take over it. We take over the orders we receive in maximum 30 minutes after receiving them. That moment the package leaves towards the customer and the time for receiving it is actually the time that the postal service needs to take the package from Redis to your town. An order is delivered in 3 to 5 working days, anywhere in Romania. 

Can I place an order without being logged in?

NO. To place an order you must have an account. Having an account does not imply any obligation towards www.redis.ro at all.